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Returns Policy
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RETURNS POLICY

Please note that the onus is on the customer to check their delivered stock against their invoice at the time of delivery as mistakes cannot be rectified once the driver has left. A signed tax invoice is our confirmation that the stock has been received and that the invoice has been delivered in full.

Our drivers carry a RFC BOOK with them at all times.

Returns can only be considered by Kerston Foods on presentation of a RFC SLIP

Should you wish to return an item, the driver needs to issue you with a RFC SLIP at the point of return.

Should you possibly not receive an item for which you have been invoiced, the driver needs to issue you with a RFC SLIP at the point of delivery.

Credit notes are processed on the day following the date of the RFC SLIP. Credit notes are emailed to customers on the accounts email address that we have on record.

Returns for credit are accepted only in sealed, original packaging. Dry ingredients will be accepted within 7 days of delivery, perishables will be accepted within 48 hours of delivery.